Effective July 31, 2026

Refund Policy

All sales are final

Unless required by applicable law, Menyou purchases are non-refundable. The sample price purchases one AI-generation attempt. AI results vary, and dissatisfaction with style, motion, composition, realism, or any other subjective creative quality does not qualify for a refund.

Technical failures

If Menyou confirms that generation failed technically, the delivered file is corrupted or unplayable, or no result was produced, Menyou will work to complete delivery through troubleshooting, retry, replacement generation, or service credit. A technical problem does not automatically create a right to a cash refund.

Delays

Generation and delivery times are estimates, not guarantees. Provider capacity, payment review, outages, retries, and manual intervention may delay delivery. A delay does not qualify for a refund when Menyou can still complete the purchased service.

Clean-video unlocks

If a clean-video unlock encounters a technical problem, Menyou will troubleshoot, regenerate, or redeliver the promised files. Download and save completed files before links expire. A refund may be considered only if Menyou determines the purchased service cannot be delivered or applicable law requires one.

How to request help

Email menyou@hololoop.co with the order ID, restaurant name, purchase email, and a description of the issue. Requests should be made promptly, preferably within seven days of delivery or expected delivery.

Abuse, disputes, and legal rights

Fraud, unauthorized payment, misuse, or violation of the Terms may make an order ineligible for corrective remedies. Payment-provider rules and non-waivable consumer rights continue to apply.

Questions may be sent to menyou@hololoop.co.